Your terms and conditions of use
PRICES & ACCURACY OF CONTENT
All prices are inclusive of VAT and unless stated others, are in GBP.
Prices and product information are correct at time of publishing, however, we do reserve the right to amend prices without notice or prior consent. We endeavour to provide the most up to date and accurate information from our suppliers and affiliates, but cannot be held liable with regards to the accuracy of information displayed on our website.
Any errors we are made aware of will be rectified as soon as possible. If such errors result in you purchasing an product which is then not fit for purpose as a result, we are happy to provide a refund providing you follow the returns procedure detailed below.
From time to time, prices or product specifications may be altered by a manufacturer without Butterfly Occasions being notified. Because of this, we are unable to guarantee that we will supply you with your product at the price stated. Should there be any changes in pricing following your order, we will contact you immediately with details of how your order will be affected prior to your order being dispatched. You will be able to cancel your order if you do not wish to proceed at the revised price.
We are happy to accept cancellation of your order by telephone (Mon-Fri 9am-5pm) prior to despatch of your goods. If your order has already been despatched then please follow the procedure set out in Returns Policy. Please note that once an order has been processed you will receive a confirmation email.
We deliver across the UK and our aim is to despatch your goods within 2 working days of you placing your order provided that the items are in stock, with them arriving to you in approximately 5 days. That said, our site is dedicated to more rare and custom-made items and in many cases, your items may be made to order.
Please note that as a result delivery times could vary by as much as 12 weeks for larger items and furniture, depending on the supplier and manufacturing lead times. If you require a guideline delivery time, please contact us prior to placing your order and we would be happy to provide a rough time estimate.
Price for delivery is not included in the stated price unless otherwise stated. Pricing for delivery will vary depending on the size and weight of the item and whether it is being dispatched from outside of the UK. For more information on pricing for a particular product, please contact us for more information.
After your order is processed by us, the delivery may be organised and co-ordinated by ourselves, by the manufacturer directly, or by a third party supplier, however, if you have any issues with the condition of your delivery on receipt, please contact us and we will contact the manufacturer on your behalf to resolve any problems.
We also offer delivery to the EU for a select range of products. Please enquire before placing your order for confirmation that your chosen product is available if you are outside of the EU.
If you are ordering from outside of the UK, please be aware that you may be liable to pay import taxes and duties. Butterfly Occasions does not accept any liability for the costs and these are not included in our order and delivery charges. Please also be aware that you are responsible for abiding by the laws and regulations of your country with regards what products you are permitted to import.
You can return your order for any reason but they must be returned with all packaging and in a re-saleable condition within 7 days of receipt for a refund or exchange. If your item is faulty, please return it within 14 days for refund or exhange. Butterfly Occasions is not responsible for 'Returns' postage. This does not affect your statutory rights.
Please follow the procedure below for returns:
1. The item(s) must be returned within 7 days of receipt of the merchandise for change of mind and within 14 days of receipt if the item in faulty. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery as we will not be able to refund any items that are lost in transit back to us.
2. All items are checked thoroughly before we send them to you, however if you do receive items that are incorrect or faulty then we will reimburse the cost of your return postage. Where possible a replacement will be sent free of charge or a full refund will be offered.
3. If you do receive a faulty item please advise us by telephone or email in the first instance, and return to us with your full name, original invoice number and the nature of the fault.
4. For any returns queries please call us on 0845 468 0129
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Additionally, ordering and financial information is sent encrypted to our servers using Secure Sockets Layer (SSL) technology. Secure Sockets Layer (SSL) technology is presently the safest way to send credit card information over the Internet. Information is first encrypted on your computer, and then decrypted on our side, preventing anyone from accessing any information in between.
Use of Information
The information that you provide to Butterfly Occasions can and may be used for the following purposes including, but not limited to: Tracking and confirming online orders, product deliveries, providing various customer services, administering promotions or surveys, sending marketing communications, fulfilling requests made by you, and performing other business activities as needed.
Sharing of Information
Butterfly Occasions will never sell your personal information, including your email address, to other companies for any reason. However, we may need to share some of your personal information with other companies to provide services such as shipping or delivery.
Additionally, we may share information with select partners, service providers or others acting on our behalf for limited purposes. Examples of the types of services for which we may share personal information with partners include, but are not limited to: Delivering packages, sending marketing communications, scheduling and performing installation services, sending mail or email on behalf of Butterfly Occasions, processing credit card payments, or servicing products.
All information, text, images and logos displayed on the website are the property of Butterfly Occasions and its suppliers and affiliates and must not be replicated, copied or used in any way or form without our express written permission.
You can request permission by contacting Butterfly Occasions Head Office and providing details of what you would like to use and for what purpose. We reserve the right to grant any permission at our discretion and our decision is final.
CHANGES TO OUR TERMS & CONDITIONS
We reserve the right to make changes to these terms and conditions at any time without notice, however, you will still be bound by the conditions that were in force at the time of your purchase.